Refund policy

MSS AUTOMATION — RETURNS & LIMITED WARRANTY

MSS Automation supplies industrial automation components, controls, and test equipment. Product condition and specifications are provided in each listing. Please verify the complete part number, electrical ratings, and application compatibility before ordering.

30-DAY RETURN WINDOW

You may request a return within 30 calendar days of delivery. Contact MSS Automation with your order number, the item’s part number, and the reason for your return.

All returns require a Return Merchandise Authorization (RMA) before shipment. We will provide return instructions and the shipping address after reviewing your request.

For non-defective returns, items must be returned in the condition received, with all supplied accessories and packaging. Serial numbers and identification labels must remain intact. Package the equipment securely to protect it during transit.

RETURN SHIPPING & RESTOCKING FEES

For non-defective returns, including ordering errors or items no longer needed, the buyer is responsible for return shipping. A 15% restocking fee applies to the returned item’s purchase price.

For verified defective items, incorrect items shipped by MSS Automation, or items materially different from their description, we cover authorized return shipping and waive the restocking fee.

REFUNDS

Returned equipment is inspected upon receipt. Approved returns within the 30-day return window are refunded to the original payment method, less any applicable restocking fee. We will notify you when the refund has been processed. Your payment provider may require additional time to post the credit.

6-MONTH LIMITED WARRANTY

Products purchased from MSS Automation include a six-month limited warranty beginning on the date of delivery. This warranty covers defects affecting the item’s functionality under normal use and proper installation.

Warranty coverage is provided directly by MSS Automation. Manufacturer warranty coverage may be unavailable on surplus equipment.

For an approved warranty claim, MSS Automation will repair or replace the item at our cost. If a replacement is unavailable, we will issue store credit for the item’s purchase price.

The six-month warranty remains available after the 30-day return window has ended.

WARRANTY EXCLUSIONS

Coverage excludes damage or failure caused by misuse, improper installation, incorrect wiring or power supply, physical damage, or modifications. Normal wear and tear, corrosion, and cosmetic deterioration are also excluded.

RETURN & WARRANTY REQUESTS

Email mssautomation1@gmail.com or call (442) 515-3644.

Include your order number, part number, serial number if available, a description of the issue, and relevant photos. Submit warranty claims within six months of delivery.

Please obtain an RMA and shipping instructions before sending equipment back.